Shipping & return policy

Qualiteam Group Ltd. ships using Express courier service from its subsidiary and production facility in Italy. Under normal circumstances orders received by 15:00 (3 pm) Central European time will be shipped out the same day.  Orders received after the 15:00 cutoff time may still go out the same day, however it is not guaranteed. Our normal shipping time is within 24-48 hours (depending on the geographical area to ship to) for orders received from Monday to Thursday. Orders received Friday- Sunday will be received within 48-72 hours again depending on the geographical area.

 

Full Return Policy

It is important for us that you are 100% satisfied with your purchase. If the unlikely should happen that you receive a product damaged during delivery we will replace it on our expense. If the product is unused, clean and still in its original sealed packaging you may return your purchase within 30 days of receipt.

 

Return Process

To return a product, the above conditions must be met.
Furthermore, we require that all returns follow these instructions for proper processing:

Call +39 0125 54691 or email info@qualiteam.com to request a Return Authorization Number. 

We must receive the product within 15 days of an Return Authorization Number being issued.

Products must be sent with the RAN number clearly mentioned in order to be credited.

The shipping address for the return will be provided together with the RAN number. 

 

Refunds:

All credits will be given after receipt and inspection for approval.

Cancellations: If you cancel your order after it has already shipped we will consider it a return and the above policies apply.